![]() Q: Can I swap, add, or deduct items within my order?Ī: Due to technical reasons, it is not possible to swap, add, or deduct items within your order.Ī: We accept all major credit cards - Visa, MasterCard, American Express, etc. For details on our warranty, please see Spark Warranty FAQ.Ī: Order cancellations may be granted as long as (any part of) the order has not yet been delivered. Q: I have an order with regular (black) Spark, can I change it to Spark Pearl (and vice versa)?Ī: W e do not support swapping between the 2 models.Ī: Spark comes with a 1 year Limited Warranty. Please note that there may be minor delays for international deliveries due to COVID-19. *Due to restrictions from our financial partners and local carriers, Positive Grid does not ship to remote islands and dependencies, including but not limited to Canary Islands, Isle of Man, etc. ![]() United Kingdom, Denmark, Poland, Ireland, Hungary, Slovenia, Slovakia,Ĭzech Republic, Latvia, Sweden, Lithuania, Italy, Spain, Estonia, *Due to restrictions from our financial partners and local carriers, Positive Grid does NOT ship to Alaska, Puerto Rico, Guam and Hawaii & United States Minor Outlying Islands.Įurope: Germany, Netherlands, Belgium, Luxembourg, Austria, France, You can then find your order in the user center alongside its tracking status.Ī: Yes, we ship to the following countries/regions: Please go to Positive Grid's website and login to the user center, with the same email you made your purchase. However, please note that different countries or regions may have different ETA, t he estimated delivery time should be listed in the checkout page for each country. Q: Once ordered, how long will I wait to receive my Spark?Ī: For most parts of the world, Spark should be shipped within 5~7 working days after the order has been placed. We've compiled a list of the most frequently asked questions regarding Spark order & shipping and their answers.
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